Return Policy
Returns, Replacements & Refunds Policy
Isabelle North
Thank you for shopping at Shop Isabelle North. We hope you love your purchase. However, if you are not completely satisfied due to a product defect, you may be eligible for a return or replacement. Please read the information below for details about our policy.
Returns, Replacements & Refunds
All return requests or order issues must be reported within 30 days of the delivery date.
We will gladly replace the item if you experience any of the following issues:
-
The item arrived damaged
-
The item has a missing piece
-
The item shows poor craftsmanship or manufacturing defects
Please note that if the item was damaged, broken, or lost after delivery due to customer handling, it will not be eligible for a replacement or refund.
To request a replacement due to damage, missing parts, or manufacturing defects, please contact our customer service team at:
Eligibility for Refunds
If you wish to return your order for a refund, the following conditions must be met:
-
The item must be unused
-
The item must be in the same condition as when received
-
The item must be returned in the original packaging
-
All original tags and labels must still be attached
We do not accept refund requests for orders that are reported more than 30 days after the delivery date.
To start a return, please contact our support team at:
Proof of Purchase
To complete your refund request, we require proof of purchase, such as:
-
your order confirmation email
-
your order number
Once you contact us, we will provide the return address of the nearest processing facility.
Return Shipping
After sending your return, please provide proof of shipment (for example a photo of the shipping receipt). This helps us track your return and process your request more efficiently.
Once your returned item is received and inspected, we will notify you by email.
We will inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original method of payment within 2–7 business days.
Exceptions
We do not accept returns or refunds in the following situations:
-
The item has been opened and used
-
The customer made a mistake when placing the order, including but not limited to:
-
selecting the wrong product
-
selecting the wrong size or variant
-
ordering the wrong quantity
-
misunderstanding the product description
-
Return Shipping Costs
Customers are responsible for paying the return shipping costs.
Shipping costs are non-refundable.
Depending on your location, the time it may take for a replacement item to arrive may vary.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our support team immediately so we can arrange a replacement or refund.